Parapente ABOUT FAQ
Deposit
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Download App
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
How do I check my bonus balance? Log in to "Account" > "Bonuses." Track progress in real-time.
Games
What is a scatter symbol? Triggers free spins regardless of position—land 3 for bonus rounds!
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
Does support offer guidance for new users? Yes, agents provide step-by-step help for registration, deposits, and placing first bets, tailored for beginners.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
Withdraw
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
Why was my withdrawal request rejected? Check for incomplete KYC, wagering requirements, or bonus restrictions. Contact support for help.
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